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Privacy Policy

In Origin Valencia, accessible from https://valencia.origen.eco we are committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, and protect the personal information you provide when you use our website, in compliance with current regulations, specifically Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (General Data Protection Regulation, GDPR) and Organic Law 3/2018 of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

Data Controller

  • Name: Gilles Thomas Georges Boonen
  • Trade Name: Origin Valencia
  • NIF/DNI: Y5465564L
  • Address: Calle Danzas 3, door 7, 46001 Valencia
  • Email: info@origen.eco

Information Collected and Its Purpose
At Origen Valencia, we collect and process personal data through various forms available on our website to offer you optimal service and fulfill our obligations. The types of data we collect and their specific purposes are detailed below:

Registration Form:

Data Collected: Name, address, email, phone number, and payment details.

Purpose: This data is used to create a user account, manage access to our website, and process purchases. We also facilitate communication with you regarding your orders and account updates.

Order Form:

Data Collected: Information necessary for managing shipments and payments, such as shipping address and payment details.

Purpose: This data is essential to efficiently process and deliver your orders, as well as to manage financial transactions associated with your purchases.

Newsletter Subscription Form:

Data Collected: Email preferences and other subscription-related details.

Purpose: We use this data to send you periodic communications about products, offers, and news related to Origen Valencia, provided you have given your consent to receive this newsletter.

Forms for Suppliers:

Data Collected: Contact information, company details, and details related to the products offered.

Purpose: This data allows us to manage relationships with suppliers, coordinate the addition of products to our platform, and maintain effective communication to ensure product supply and quality.

Contact Form:

Data Collected: Name and email.

Purpose: The data collected through this form is used to respond to your inquiries, requests, or comments, providing support and assistance as needed.

Return Form:

Data Collected: Information necessary to process returns, such as order number and reason for return.

Purpose: This data is necessary to manage the product return process, ensuring that your product is handled in accordance with our returns policy and providing an appropriate solution to your requests.

Purpose of Data Processing
In addition, we process your data to:

  • After-sales support and customer service:To provide support and resolve issues related to our products and services.
  • Communications about products and services:Send you relevant information about our products and services, provided you have given your express consent.
  • Comply with legal obligations:Respond to legal processes or requests from competent authorities. This includes protecting the rights and safety of our users and third parties, complying with legal requirements, and providing information to representatives and advisors to comply with legal and tax requirements.
  • Support and improve services:Use your data to improve the quality of the services offered on Origin Valencia.
  • Cookies and non-identifying data:Collect non-identifying data through cookies to analyze and improve navigation on our website. For more details, see our Cookies Policy.
  • Statistical reports:Prepare anonymous reports on user activity and habits on the website to offer relevant content and improve the service.
  • Business profile and commercial actions:Create commercial profiles based on the information collected to personalize commercial actions, unless you choose to object or revoke your consent.
  • Social networks:Manage our social media presence and use data to report on activities, products, and services. We will not send targeted advertising through these platforms.

Legitimation of the Treatment
The legal basis for the processing of your personal data is the informed consent provided by accepting this Privacy Policy and the execution of the services contracted on the website.

Data Retention
Personal data will be retained as long as necessary to fulfill the aforementioned purposes. Once they are no longer required, they will be deleted or anonymized, unless there is a legal obligation to retain them.

User Rights
As a user of https://valencia.origen.eco, you have the following rights:

  • Access:Right to obtain confirmation as to whether we are processing your personal data and access to it.
  • Rectification:Right to request the correction of inaccurate or incomplete data.
  • Suppression:Right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
  • Treatment limitation:Right to request the restriction of the processing of your data in certain circumstances.
  • Portability:Right to receive your personal data in a structured format and transmit it to another entity.
  • Opposition:Right to object to the processing of your data for reasons related to your particular situation.
  • File a claim:Right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) if you consider that the processing of your data does not comply with current regulations.

To facilitate the exercise of these rights, we have enabled a "GDPR" page on our website, where you can request access to your personal data, its rectification or deletion, among other actions. This tool allows you to manage your rights quickly and efficiently.

In addition, you can also exercise your rights by contacting us through the following email address info@origen.eco.

Data Transfers to Third Parties
Personal data will not be shared with third parties except under legal obligation or when necessary to provide the service. In such cases, we will ensure that third parties comply with the same security measures we apply in Origin Valencia.

Data Security
In Origin Valencia we use technical and organizational security measures to protect your personal data from unauthorized access, loss, or destruction. We are committed to notifying you of any security breach that may compromise the privacy of your data within the legally established time frame.

Service Providers
For the operation of this website, some essential services are provided by third parties who may have access to your data:

  • Hosting: A2Hosting
  • Management platform: OpenCart
  • Billing: OpenCart
  • Email marketing: OpenCart
  • Analysis: Google Analytics

They have all signed agreements to ensure that they treat your data with the same level of security and confidentiality as we do.

Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be promptly posted on this page. We recommend that you review this policy periodically to stay informed of any updates.