Browse through our categories, add items to your cart, and complete your purchase securely at checkout. You can shop as a guest or create an account for easier order tracking.
Frequently Asked Questions
Clear answers to common questions about orders, payments, delivery, and selling on Origen Valencia.
Payments are securely processed via Stripe, allowing major debit and credit cards. Some vendors may also enable alternative methods such as Apple Pay or Revolut Pay.
Most deliveries within Spain arrive within 2–5 working days. Each vendor specifies their own shipping times and carriers, which are shown on their store profile.
Yes. You may return most products within 14 days of delivery, unless stated otherwise. Each vendor’s return policy can be found on their product pages.
Order tracking and updates depend on the vendor and delivery method. You will receive relevant information as soon as it becomes available.
No. Guest checkout is available, though creating an account helps you manage orders, returns, and communications more easily.
Please contact our support team with your order number and clear photos. We will work directly with the vendor to resolve the issue as quickly and fairly as possible.
Our marketplace highlights products made by local vendors from the Valencian Community who share our values of quality, responsibility, and care for people and the planet. We prioritise goods that are locally crafted, ethically produced, and as sustainable as possible. As Origen Valencia grows, we continue to strengthen our selection criteria and support vendors in improving their environmental and social practices.
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Complete the onboarding form to introduce your project and products. During our pilot phase, accounts are reviewed and created manually to ensure alignment with Origen Valencia’s values.
We currently welcome a wide range of products from within the Valencian Community. As the marketplace grows, our selection criteria will gradually evolve to reflect a more curated focus aligned with our values.
Customer payments are processed securely via Stripe. Vendor payouts are automatically sent to your connected Stripe account following each settlement cycle.
Vendors manage their own packaging and shipping. You can define your shipping and return policies directly in your vendor dashboard.
Each sale includes a fixed commission percentage agreed upon during registration. Fees and payouts are visible in your vendor dashboard and detailed in monthly reports.
Yes. We offer options for featured listings, homepage highlights, and inclusion in newsletters or social campaigns. Contact us to discuss collaborations.
You can edit your profile, product listings, and policies anytime through your vendor dashboard. Make sure your store reflects your latest offerings and values.
Our vendor support team is available by email or via your dashboard’s messaging area. We’re here to help with technical issues, policies, or growth advice.
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